Refund policy

Returns & Refunds Policy — R & S Furniture

Returns

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

If the original packaging has been discarded, we may still accept the return; however:

  • The item must be properly repackaged in protective packaging and approved by R & S Furniture before shipping.
  • Additional fees may apply if the item is not returned in its original packaging.

To start a return, please contact us at contact@reviveandsupply.com.

Returns must be shipped to the following address:

R & S Furniture
370 Robert S Brown Dr
Clarksville, TN 37040

Important:

  • Items sent back without first requesting a return will not be accepted.
  • A 20% restocking fee (capped at $400) will be applied.
  • Customers are responsible for the restocking fee unless the item is defective, damaged, or incorrectly shipped.
  • If you opted for white glove delivery, advise the carrier to leave the original packaging in case you may need to return the item.

Re-selection Policy

At R & S Furniture, we understand that selecting the right furniture is a major decision. If your original choice doesn’t meet your expectations, we offer a one-time re-selection option:

  • You have 10 days from the date of delivery to request a re-selection.
  • The new selection must be of equal or greater value.
  • If the new item costs more, the customer is responsible for paying the difference.
  • A 20% restocking fee (capped at $400) applies to all re-selections.
  • Additional delivery charges may apply for new arrangements.

To initiate a re-selection, please contact our customer support team.

Refunds

If you prefer a refund over re-selection, please refer to the return requirements above.

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

  • A refund will be issued to your original payment method within 10 business days, minus the 20% restocking fee.
  • Please allow additional time for your bank or credit card provider to process the refund.
  • If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at contact@reviveandsupply.com.

Pre-Shipment Cancellations

To cancel your order before it ships, you must notify us at least 24 hours before the scheduled pickup.

  • A 10% restocking fee (capped at $200) will apply.
  • For financed purchases, the financing transaction fee will also be added to the cancellation cost.
  • No cancellation fees apply to out-of-stock or discontinued items.

Contact our support team as soon as possible to cancel your order.

Damages and Issues

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item:

  • Contact us within 24 hours of delivery at contact@reviveandsupply.com.
  • Include clear photos of the item and its packaging.
  • We will evaluate the issue and arrange a replacement, repair, or refund as appropriate.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

·       Mattresses or any bedding materials

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials (e.g., flammable liquids or gases)

We also do not accept returns on:

  • Sale or clearance items
  • Gift cards
  • Warranty purchases

If you’re unsure whether your item is eligible for return, please contact us before purchasing.

Contact Us

For all return, refund, re-selection, or cancellation inquiries:

Email: contact@reviveandsupply.com
Phone: 931-614-0462

Our customer support team is here to help!